Everything you need to know before saying yes to the dress.
How long does delivery take?
Each gown is prepared especially for you and typically arrives within 7–10 business days from order confirmation. You’ll receive tracking details by email as soon as it ships.
Is shipping really complimentary?
Yes. Shipping is complimentary on every order within the United States.
Do you ship internationally?
At this time we ship within the United States only.
Can I return or exchange my gown?
Because each gown is made to order, all sales are final. You may cancel or change your size or color within 24 hours of ordering, before your gown enters preparation. Simply email info@perlanovia.com with your order number.
What if my gown arrives damaged or incorrect?
We’ll make it right. Contact us at info@perlanovia.com within 7 days of delivery with your order number and photos of the gown and packaging, and we’ll arrange a replacement or a refund.
How do I choose my size?
Please review our Size Guide and measure your bust, waist, and hips before ordering. Between sizes? Write to us and a stylist will gladly help.
Can my gown be altered?
Our gowns are offered in standard sizes. Most brides have a local seamstress tailor the hem and fit for a flawless finish, which we recommend for any bridal gown.
Will the color match the photos?
We photograph every gown with care, but screens and lighting vary, so shades may look slightly different in person.
How do I pay? Is it secure?
We accept major credit and debit cards and other secure options at checkout, processed by Stripe. Your card details are never stored on our servers.
How can I reach you?
Our atelier is happy to help at info@perlanovia.com, or use the chat on any page. Perla Novia is based in California.